We have a team of experienced, skilled and passionate support coordinators that will be available to help you navigate through your NDIS journey, plan and processes. We take pride in keeping up with local services while continuously evolving in line with the dynamic NDIS framework. We do this by incorporating valuable feedback from both participants and the NDIA. This helps us tailor our support effectively for individuals and families.
The role of the Support Coordinator is to support NDIS participants to build capacity in understanding NDIS processes as well as assist in the connection process to the most suitable and local services of your choice.
What does this look like?
As a person’s needs change or changes to supports are required, we help with this process by again providing other support options, as well as, if necessary, navigating the process of collecting evidence to present to the NDIA to review for a more appropriate NDIS plan to better meet the person’s needs.
As always, a key focus is to enable greater independence and choice and control across all domains of an individual’s life. We will help build a person’s capacity to be able to do as much as possible on their own and actively listen to the participant and their families expressing their needs and desires for their NDIS supports. We will do all that we can to ensure you understand the services available and opportunities that your NDIS plan provides.
Our team has been grateful to be a part of and witness great successes and achievements for our participants both past and present. Every achievement no matter how big or small is celebrated and acknowledged and is a very important part of what we do and why we do it.
Declan has worked within the NDIS sector for the last 5 years, starting out as an allied health assistant providing health and wellbeing services to NDIS participants. Declan has since worked as a support worker, psychosocial recovery coach and support coordinator. Over the last couple years, Declan has progressed into supervisory positions, leading teams of coordinators working within My Aged Care and the NDIS. Declan takes pride in achieving excellent outcomes for customers, and helping people live a life that is valuable to them.
“Working at Disability Matters provides an excellent platform to help people in our community. But more importantly, it boasts an incredible team of people who are passionate about what they do, and are always looking for ways to be the best at what they do.”
Jacqui brings a depth of knowledge and experience to the table, having dedicated herself to the Community Services industry in both the public and private sectors.
With her recent role as a Service Coordinator in the Aged Care sector, she has honed her skills in overseeing day-to-day operations and coordinating support services, ensuring the well-being of the elderly. Prior to that, her journey in Early Childhood was marked by a strong commitment to inclusion support, making sure that the children received the care and attention they deserved, regardless of their background or abilities. Now, as a Support Coordinator, Jacqui remains steadfast in her commitment to promoting diversity and inclusivity. She firmly believes that embracing these principles leads to the best possible outcomes for participants. With a focus on delivering quality services and support, she strives to make a positive difference in the lives of those she supports.
Lyn brings a wealth of experience and a profound understanding of the challenges individuals and families face in the disability sector. With a background as a client facilitator at Disability Matters, Lyn has honed her skills in navigating the complexities of client needs with empathy, respect, and professionalism. Having firsthand experience with a family member who has a disability, Lyn understands the journey of resilience, compassion, and adaptation that comes with it. This experience has not only shaped her life but has also fostered empathy, resilience, and a deep appreciation for diversity.
In her role as a support coordinator, Lyn is committed to empowering individuals and facilitating connections to ensure that each person receives the tailored assistance they need to thrive. With her unique perspective and dedication, Lyn strives to make a positive impact in the lives of those she supports.
Final words from the Support Coordination Team
We warmly welcome participants to consider us as part of their NDIS support network. Our passionate team is dedicated to making a real difference within the local community, and we look forward to the opportunity to support you on your journey.
Please feel free to reach out to us for more information or to discuss how we can assist you in achieving your goals.
Whether it’s personal care, skills training to develop independent living skills in and around the home or even help with household tasks, Disability Matters can help to provide personalised supports for you. We will help you achieve your goals in the best way we can.
Disability Matters provides individual support to clients either in their own home or in the community.
We can assist with social and community participation and the development of daily living skills. We also have staff that can provide employment and education support. Members of our Coordination team are also trained in behaviour management and can offer you strategies for managing behaviours.
Our staff have received training on the importance of focusing on client goals at each support shift and reporting on those goals.
Including people with a disability in community life helps build more inclusive and diverse communities. It enriches community life for everyone and helps break down barriers and promote better understanding.
We promote community inclusion by providing support to clients who desire to:
We have an amazing team of dedicated and experienced staff and we conduct recruitment of new staff on a regular basis. Many of our staff have completed their Certification III in Individual Support and we have also put many of our staff through high intensity workshops so they have the required skills to support individuals who need that extra level of care.
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